2 - 7days

$3.80
plus 99 cents per additional disc

Standard Parcel Post Delivery (Pre-order Default Selection)

2 - 7days
		$1.65 plus 99 cents per additional disc **Free Standard Parcel Post shipping for new release pre-orders**
Parcel Tracking - This is available for Registered Post and Express Post shipping options. Once you have received your shipping confirmation from us you obtain the tracking number from the order status on the website. For Registered Post and Express Post tracking, you will have to phone your Post Office with the tracking number and they will update you. Parcels dispatched via Standard Parcel Post do not have a tracking facility. Missing parcels using this option are at the customers risk. FBO will attempt to make a claim on behalf of the customer but will not be held responsible for Australia Post descisions. Damage - Damage during transit is at the risk of the client. In the event of receiving a damaged delivery customers should contact their local Post office and make a claim against Australia Post. For more information on Australia Post damage policy please use the following link (clause 73) http://www.auspost.com.au/statutorydocuments/generalpostalservices/_APT&C_Body-05.htm Express Delivery
Next business day (where available.)	$7.70 plus 99 cents per additional disc
Courier Service
	$10.00 Up to 10 individual DVD discs
Multiple disc sets are counted as multiple items. Family Boxoffice entrusts all our courier dispatches to Toll Priority. Their comprehensive service gives you the facility to track and trace your order online from the moment it is picked up until it is delivered. Delivery is guaranteed by 12 noon, if your order is shipped to a business or office address in the areas listed below. Adelaide Metro, Brisbane Metro, Canberra Metro, Cairns, Coolangatta, Gosford, Hobart Metro, Launceston, Melbourne Metro, Rockhampton, Sunshine Coast, Sydney Metro, Townsville, Wollongong, Mackay. (NOTE: Courier deliveries to Darwin incur a $15 surcharge). Whilst all efforts are made to have orders delivered next day, customers outside the metropolitan and remote areas can expect a 2 or more day service. Unfortunately this service is not available to PO boxes or RMB boxes. We will process your order as requested using Australia Post Express. Re-Delivery - Toll Priority will attempt to deliver the item and obtain a confirmation signature of delivery. Any additional attempts to deliver and obtain a confirmation signature will incur an additional fee. You will be responsible for this Fee. - (approx $10.00) Please ensure that your delivery address will have a person available to accept delivery. Parcel Tracking - This is available for Courier and Express Post shipping options. Once you have received your shipping confirmation from us you obtain the tracking number from the order status on the website. You can log onto the Toll Priority web site where you will be able to track your parcel to delivery. For Express Post tracking, you will have to phone your Post Office with the tracking number and they will update you. Despatch - Orders received by 1.00pm EST(Mon-Fri) will be shipped the same day. Orders received after 1.00pm on Friday and Weekends will be shipped on Monday. Damage - Damage during transit is at the risk of the client. In the event of receiving a damaged delivery customers should contact their local Post office and make a claim against Australia Post. For more information on Australia Post damage policy please use the following link (clause 73) http://www.auspost.com.au/statutorydocuments/generalpostalservices/_APT&C_Body-05.htm

While we accept international orders, it is important to check for the regional coding when you are buying titles from outside Australia. All major studio DVD titles we stock are coded for Region 4, meaning that the discs will only play on DVD equipment made specifically for sale in Australia, New Zealand and South America.

These titles are clearly marked      in our title description pages and are not suitable for export unless your DVD player has a multi-region ability.

Some titles are also marked      and are coded for this region. These disks are branded Region 4 on the DVD jacket but have been dual coded for Region 2.

Australia Post	Air Mail Approx 4-10 business days
1 DVD	AU$  5.95
2 DVD's	AU$  9.55
3 DVD's	AU$13.20
4 DVD's	AU$16.75
5 DVD's	AU$20.30
6+ is charged an additional $3.50 per disc over 5	Multiple disc sets are counted as multiple items.
Insurance Charges (see note below)
Insurance	AU$8.10 For the first $100.00 plus AU$2.15 per additional AU$100.00 or part thereof (eg: Parcel to the value of $125.00 will be charged $10.25)

PLEASE NOTE:

Insurance:
ALL packages that total $50.00 or more will be charged insurance at the above rates

FBO recommend's that you insure your overseas packages for orders under this amount. We can not take responsibility for missing orders if you do not use the postal service insurance option.

The charges listed above are set by and paid to the postal service exclusively. If you opt NOT to use this facility, the goods will be sent at your risk and no refunds will be given for missing or damaged parcels

Customs:
Customs declarations will indicate the GST FREE value of the order (AU$) and will not include the shipping or Insurance charges. During the order process, you can designate the order as Personal Merchandise or a Gift. Please DO NOT ask us to attempt any deception by marking down the customs values. This is illegal and we will not knowingly be a party to such action.
It is your responsibility to pay all applicable customs fees and taxes that apply for your country. It is also your responsibility to know and comply with your country's customs laws on the importation of goods. Please keep your order totals under your countries importation limits.We will not refund orders that contravene any applicable local law and are confiscated by customs.