In order to protect both you and Family Boxoffice from Internet Credit Card fraud, we have found it necessary to institute a credit card validation process for ALL CREDIT CARDS used to purchase goods on the FBO website. Eliminating Credit Card fraud is everybodies responsibility and assists us in keeping our prices consistently low.

Simply put, credit cards used for the first time to purchase products on this site will need to be validated.

This is a one time only procedure per card, and once the card is securely validated, you will be able to use that account normally. You can validate as many cards as you wish and use any validated card for any purchase.

The validation process is a simple one and ensures that only you can authorize the use of your card. Any unauthorized use of your card will be reported to the relevant credit card fraud section and yourself.

Validation Procedure (First Time Card Use Only) The purpose of this system is to prove that you have the authority to use this card. This simple process is outlined below. Within 60 minutes of your purchase, The total cost of your selected items ( less the shipping charges ) will be randomly divided into two amounts which are automatically charged to your account. ( This is also true if you have only purchased 1 DVD ) The second stage is for you to check your account and advise us of the two values withdrawn. Only you will be able to do this, as this is your own credit card account. Please check these charges to your account by Internet Banking, telephoning your bank directly or the Telephone Banking services offered by your card. These amounts are usually available to you within 48 hours of the original order being placed. (see note below) Some Australian and Overseas banks do not process transactions in real time. This may result in the validation amounts being delayed to you for up to 5 days. To see if this is the case with your bank, check a previous credit card statement and compare the time difference between transaction and the charge dates of your previous purchases. Click image to enlarge  These validation amounts will appear on your statement as shown above. If you are overseas, your bank will provide an associated note that details the amount in Australian dollars that was withdrawn. This is the preferred currency amounts that you should use when advising us. The last stage is for you to advise us of the sums drawn. If these two figures correspond to the ones we know we drew, then we will have jointly verified the card is indeed yours, and also that you are person using it. To complete this, proceed to YOUR ACCOUNT page and use the VALIDATION DETAILS button to go to a secure advice form. Complete the validation form by advising us of the values that were withdrawn. It is important that you enter all details accurately, including the name as shown on the credit card. If you are unable to find out the Australian currency amounts, simply change the "Currency Type"to your local currency and we will manually validate your card. Your first order will be dispatched and the shipping costs will now be charged to your account. That's it! This process should be completed within approximately 48 hours. If you wish to cancel the validation of a particular card, please contact us directly to make suitable arrangements. If you have retained the two sums we withdrew to validate your card initially, this will be very straightforward to do.

If you have any questions about this process please feel free to contact our HELP team.